We Respect Your
Data and Privacy

1. Introduction

Sophont is committed to protecting your personal information in compliance with applicable privacy laws and regulations. This Privacy Policy governs how we collect, use, and protect personal data across our websites, applications, and services. It does not apply to third-party platforms or services.

We comply with the following privacy frameworks:

• PIPEDA and provincial Canadian privacy legislation
• Quebec Law 25
• GDPR (European Union)
• LGPD (Brazil)
• CCPA / CPRA / CalOPPA (California)
• CPA, UCPA, CTDPA, VCDPA (US state laws)
• POPIA (South Africa)

2. Personal Data Collection

We collect personal data necessary to deliver our services and improve your experience. The types of data we collect include:

• Account information (name, email address, password)
• Payment and financial data
• Purchase and transaction information
• Device identifiers and location data
• Feedback and product interaction data
• Social media information where applicable

We collect this data through:

• Direct user input — forms, purchases, surveys
• Automated technologies — cookies, server logs, analytics
• Third-party sources — analytics providers, social platforms, payment processors

3. Third-Party Tools

Sophont uses industry-standard third-party platforms for data storage, analysis, and operational purposes. These include HubSpot for CRM and marketing operations, and Google Analytics for website analytics and performance measurement.

All third-party tools are vetted for compliance with applicable privacy standards and are bound by data processing agreements where required.

4. International Data Transfer

Your personal data may be stored and processed in jurisdictions outside your country of residence. Where such transfers occur, we ensure they take place in locations deemed adequate under applicable law, or are protected by appropriate contractual safeguards including Standard Contractual Clauses (SCCs).

5. Sharing and Disclosure

We do not sell your personal data. We may share personal data with trusted service providers, marketing agencies, and technical partners solely for the purpose of delivering and improving our services. All such partners are bound by confidentiality obligations and are prohibited from using your data for any other purpose.

Personal information may also be transferred in the event of a merger, acquisition, or business transition. You will be notified prior to any such transfer and your data will remain protected under this policy or an equivalent.

6. Cookies Policy

We use cookies and similar tracking technologies to operate and improve our services. The categories of cookies we use are:

• Strictly Necessary — Required for the website to function. Cannot be disabled.
• Preference — Remember your settings and personalisation choices.
• Analytics — Help us understand how visitors interact with our site.
• Marketing — Used to deliver relevant advertising and track campaign performance.

You can manage your cookie preferences at any time in the Preferences tab above, with the exception of strictly necessary cookies which are required for the site to operate.

7. Data Retention

We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. When data is no longer needed, it is securely deleted or anonymised.

8. Data Security

Sophont implements technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Encrypted connections (TLS/SSL) for all data in transit
• Organisational access controls and least-privilege policies
• Third-party security requirements and due diligence
• Breach detection and notification procedures in accordance with applicable law

9. Children's Privacy

We do not knowingly collect personal data from children under the age of 18 years. If you believe we have inadvertently collected such data, please contact us immediately and we will take steps to delete it.

10. Policy Changes

Sophont may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page and notify affected users where required. Your continued use of our services after any changes constitutes your acceptance of the revised policy.

Last updated: March 2026